Platinum

Standard Service Agreement (SSA)

Block of Support Service - A (BOSS/A)

Administrative Support Agreements (ASA)

Gold

Standard Service Agreement (SSA)

Silver

Standard Service Agreement (SSA)

Standard Service Agreement (SSA)

A-Tech's Premier Support Offering, our SSA Program, includes all travel, labor, replacement parts, preferred response, technical support, expedite coverage, emergency pager backup, as well as, supported operating system reload, equipment tag ID system, annual preventive maintenance, e-mail service-call option, mission-critical preferred response, remote diagnostic access, 24-hour access and more! All items listed under the SSA are given A-Tech asset tag numbers to facilitate fast and easy product identification when placing service-calls. We make it easy to get your equipment back on-line.

With your SSA program in place, you'll also eligible for discounts on A-Tech's optional services including, application support and installation, training, file recovery, administrative services including security, user logins and group assignments, project and rollout related equipment and labor, IT audits and consultations and A-Tech's Blocks of Support Services (BOSS) and Administrative Support Agreements (ASA) programs.

Support - Solutions - Service: That's the A-Tech Advantage!

Contact us today for all of the details to improve the efficiency of your IT investment.