Our support services can be customized to include the specific level of service your company needs. For information on any of our packaged services, please view our Premier Packages. To custom design your support program, or request any other information please feel free to contact us.

Network Services
  • Microsoft (Windows 2003 Server, 2000 Server, NT 4.0, Small Business Server, Exchange, IIS, SQL)
  • Citrix MetaFrame 1.8 and XP
  • SCO-Caldera UNIX
  • Linux
  • Novell
Consultation Services
  • IT Planning (Design, Planning & Implementation for Local, Wide & Wireless Networks)
  • Infrastructure Audits
  • Site Audits
  • Security Audits
Wireless Services
  • 2.4 GHz 11Mbps and 5 GHz 54 Mbps configurations
  • Tower, antenna construction and placement
  • Building to building connectivity (up to 22 miles)
  • In-building
  • Topographic terrain maps and connectivity reports
Firewall Services
  • Intrusion detection
  • Access logging
  • Access control
  • Anti-Virus capabilities
  • Scheduled URL filter updates
  • DMZ configuration
 
Internet
Services
  • High speed
    Internet access
  • T1
  • HDSL
  • Wireless
Router Services
  • Configuration
  • Consulting
  • Repair - replacement
Remote Access
  • MS Terminal Server
  • Citrix MetaFrame
  • PC Anywhere
  • VPN(Virtual Private Network)
  • SSH (Secure Shell Encryption
Network Maintenance Service
  • Weekly, Monthly, Quarterly scheduled server administrative maintenance services (onsite & remote) include:
    • User profile administration
    • System scans
    • Consistency checks
    • Performance optimization
    • Backup sub-system verification
    • Network O/S patch / updates install
      ....and more
Printer Repairs / Support
  • Laser (B/W & Color)
  • Dot Matrix
  • Line Matrix
  • Bar Code
  • Network printers
  • Inkjet
 
Anti-Virus Software Services
Training Services
  • Formal classroom
  • Application or certification track
  • Impromptu specific system training
File and Application Server Support
  • Network O/S administration service
  • Server application administration service
  • Server (CPU) hardware repairs
  • Tape drive sub-systems
  • Phone support
  • 24-hour access
  • Remote diagnostic and troubleshooting
Desktop Support
  • PC & monitor hardware repairs
  • Desktop application support
  • O/S support
  • Troubleshooting & phone support services
  • Client (Network) access
E-mail Services
  • Server level (Microsoft Exchange)
  • Desktop (Microsoft Outlook)

 

 

 

 




A-Tech Computer Service, Inc. | 296 Williams Place | East Dundee, IL 60118 | 847.428.9199 | 847.428.9496 fax