Standard Service Agreement (SSA)

A-Tech's Premier Support Offering, our SSA Program, includes all travel, labor, replacement parts, preferred response, technical support, expedite coverage, emergency pager backup, as well as, supported operating system reload, equipment tag ID system, annual preventive maintenance, e-mail service-call option, mission-critical preferred response, remote diagnostic access, 24-hour access and more! All items listed under the SSA are given A-Tech asset tag numbers to facilitate fast and easy product identification when placing service-calls. We make it easy to get your equipment back on-line.

With your SSA program in place, you'll also eligible for discounts on A-Tech's optional services including, application support and installation, training, file recovery, administrative services including security, user logins and group assignments, project and rollout related equipment and labor, IT audits and consultations and A-Tech's Blocks of Support Services (BOSS) and Administrative Support Agreements (ASA) programs.

Support - Solutions - Service:

That's the A-Tech Advantage!

Package Options

PLATINUM

Standard Service Agreement (SSA)

4-hour on-site response
Annual network analysis
Premier hardware maintenance
Annual preventive maintenance
Reduced rates on other service options

Block of Support Service - A (BOSS/A)

Level 3 NOS support & administration

Administrative Support Agreements (ASA)

Scheduled recurring network/server maintenance/administration

GOLD

Standard Service Agreement (SSA)

6-hour on-site response
Premier hardware maintenance
Annual preventive maintenance
Reduced rates on other service options

Block of Support Service - A (BOSS/A)

Level 3 NOS support & administration

SILVER

Standard Service Agreement (SSA)

8-hour on-site response
Premier hardware maintenance
Annual preventive maintenance
Reduced rates on other service options